What’s the benefit of a locally owned, Kentucky-based bank like Commonwealth Bank & Trust? Trust, experience and a personal touch.

Headquartered in Louisville, Commonwealth Bank & Trust operates Northern Kentucky offices in Edgewood and Florence. Commonwealth stands apart from other banks by remaining true to its fundamentals.

“Banking is different now than it was 50 years ago. Many bankers don’t have specific education on our business. Our staff knows the business and our customers’ needs because we’ve been in it for quite a long time,” says Corey Sidebottom, senior vice president and Northern Kentucky market executive at the bank.

In a time when turnover and technology regularly change the pace of banking, Commonwealth customers can count on seeing the same faces and a full range of services from online banking to commercial lending and treasury management.

“Our customers can talk to people who aren’t going to be gone tomorrow,” says Lori Burdine, vice president and commercial lending and business banker. “I left banking temporarily and when I came back my customers remembered me. We treat our customers like family.”

Commonwealth employees also treat the Northern Kentucky community like family. LaDona Peavler King, Florence branch manager, is a member of the board at CASA, a child advocacy organization serving Boone, Campbell, Kenton and Pendleton counties.

CASA’s mission is to give a voice and support to abused and neglected children through court-appointed volunteer advocacy.

“We’re having the second annual Heroes for Children breakfast on October 17, with the hopes of gaining corporate sponsors and individual volunteers,” says Burdine. Interested parties should contact Burdine or Peavler King at Commonwealth’s Florence location at 7135 Houston Road.

Reputation is everything in community banking and Sidebottom knows Commonwealth’s is one of the best.

“We have to make hard decisions sometimes,” he says. “Decisions that don’t put money in our pockets any faster but that do help our customers in the long term—that kind of service pays off. Our customers remember our name when it comes to referrals and repeat business.”

Commonwealth has more than doubled in size in Northern Kentucky in the four years since it took over the First Security Trust Bank offices. The company has more than $1 billion in bank assets and $1.8 billion in trust assets.

The bank is experiencing physical growth as well; it’s opening a new, high-tech Edgewood branch in 2020. Of course, Commonwealth is keeping it in the family, with one of its clients performing the renovation work on the new office.

“We had the opportunity to extend the tenure of a client relationship by involving them in our office buildout and we were excited to do so,” explains Sidebottom. “It fits right in with who we are and the services we provide.”

The bank is also preparing for its third annual Trunk or Treat Halloween event at the Florence location.

“People who hustle and care fit in here,” Sidebottom says. “We’re really proud of our bank’s ties to the Northern Kentucky community and the work we do here.”